What it is
The Office of the Ombudsman for Owners in Common-Interest Communities sits inside the Nevada Real Estate Division. It exists to help owners and associations understand and comply with NRS 116, and to take complaints.
What the Ombudsman does
- Answers questions about the statute (free).
- Accepts complaints alleging a violation of NRS 116 by an association, board, or manager - for example: fines imposed without notice or hearing, meetings held without notice, records requests ignored, reserve study not performed.
- Attempts to resolve the complaint informally; if that fails, the matter can proceed to the Division and the Commission for Common-Interest Communities, which can order corrective action and fines.
- Mediation and arbitration programs for certain disputes.
What the Ombudsman won’t do
- Decide whether a rule is a good rule - only whether it was adopted and enforced lawfully.
- Resolve disputes between neighbors.
- Act as your lawyer.
- Move quickly. Expect months.
How to file
- Try the association first, in writing, and keep the record - the Ombudsman will ask.
- Complete the Division’s intervention affidavit / complaint form (on the Real Estate Division site).
- Attach the documents: notices, your written requests, responses or the absence of them, minutes.
- Be specific about which section of NRS 116 you believe was violated.
Read the statute
- NRS 116.625 (Ombudsman) · NRS 116.760 (complaints)
- Nevada Real Estate Division - CIC/Ombudsman